Job Description

Account ManagerSince 2014, Nexvel has helped local businesses — home services companies, healthcare organizations, franchises, professional service firms, and growing regional brands — compete in a tech-driven world. Our mission is to bring the big-brand experience to local brands. Today we're building a new kind of agency model: combining a decade of local business marketing expertise with AI-assisted workflows, automation, and modern client success systems. We're looking for an Account Manager who can help us deliver that experience at a higher level.The Account Manager serves as the primary relationship and coordination lead between Nexvel and our clients. You'll keep client communication, marketing priorities, internal tasks, timelines, reporting, and deliverables organized and moving forward. This is not a passive client service role. We're looking for someone highly organized, professional, proactive, tech-comfortable, and genuinely interested in helping local businesses grow. Just as important, we want someone who brings hands-on background in at least one digital marketing channel — not to execute campaigns, but to review the team's work with an experienced eye, spot things worth investigating, and offer informed suggestions that strengthen what we deliver and help you understand how Nexvel works.You'll work closely with leadership, strategists, designers, developers, SEO and paid media specialists, content teams, and technology partners to ensure clients feel supported, informed, and confident in the work being done on their behalf.Full-time position - Account ManagerIn-office at our Elkins Park, PA location to start, with hybrid flexibility as you ramp up and get comfortable in the roleLocal travel required for client meetings across the Greater Philadelphia areaReports to the two agency partnersClient Relationship ManagementServe as primary day-to-day contact for assigned clientsBuild strong relationships with business owners, office managers, marketing contacts, and internal client stakeholdersUnderstand each client's business, goals, services, target customers, local market, and marketing prioritiesLead client check-ins, status calls, follow-up meetings, and internal recap discussionsMake clients feel heard, supported, and confident that Nexvel is actively managing their accountProject & Task ManagementCreate and send meeting notes, action items, next steps, and follow-up summariesTrack open tasks, client requests, internal assignments, deadlines, and deliverablesCoordinate with internal team members to move website updates, SEO work, content, design, advertising, reporting, CRM, and marketing automation tasks forwardFollow up consistently so nothing falls through the cracksHelp prepare proposals, scopes of work, contracts, client updates, and renewal conversationsMarketing CoordinationTranslate client needs into clear internal direction for the teamReview reports, campaign updates, and team deliverables to identify trends, questions, concerns, and opportunitiesDraw on your own channel experience to flag work worth a second look and suggest improvementsHelp clients understand what's being done, why it matters, and what the next priority should beSupport proactive recommendations based on client goals, campaign performance, seasonality, and business needsAI-Assisted Agency OperationsUse Nexvel's internal systems, AI-assisted workflows, and client intelligence processes to improve account managementMaintain accurate client information, marketing priorities, meeting notes, and campaign historyParticipate in the continued development of Nexvel's next-generation agency operating modelBring curiosity, adaptability, and a willingness to learn new tools and processes

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